Workshop Controller Development Programme Part 3

Module 1-3 will help you to:

• Understand the role of the Workshop Controller
• Identify the challenges and beyond in both the role and the dealership
• Understand your customer requirements
• Build a team that pulls together towards a common set of goals
• Identify the correct workshop loading process and how to communicate and manage that process with the wider team
• Manage the customer expectations (Managing through the team)
• Understand your communication preference and personal motivation
• Structured decision making
• Review your own and others performance and give constructive feedback