Delivering a great customer experience
Format:
Face to Face
Duration:
2 Days
Course Code:
-
V0264F-UK.TR2
Pre Requisite:
-
V0264V-UK.TR1
In this module we will discuss:
- Definition of a breakdown
- Order description
- Replacement part procurement
- Commitments
- Warranty/implied warranty
- Staying safe at the breakdown site
- Means of payment
- The empty-run rule
- Billing standards
- Invoicing in practice
