Diagnostic Technician Further Qualification

This training is for certified diagnostic technicians who need a refresh and want to get to know the latest innovations in this field.

The learner can:

• Integrate the taught learning content into his/her day-to-day work.
• Process all necessary steps in the initial contact with the customer and the vehicle in a customer-oriented manner.
• Differentiate the malfunction complained about by the customer from a possible operating error or normal system function.
• Create a logical and comprehensible work procedure through the creation of a complaint analysis.
• Identify and process cross-system complaints.
• Create practical documentation corresponding to the scope of work.
• Work through the necessary B20 adjustment and repair measures according to the specified topics in compliance with accident prevention and manufacturer specifications.