Genuine Accessories
Format:
Virtual Classroom
Duration:
1 Day
Course Code:
-
V0048V-UK.TR
Pre Requisite:
-
Completion of CS&P Basic qualification pathway
After successful participation of this course, you as a learner:
- Have an overview of the current range of Mercedes-Benz genuine accessories
- Know the advantages, positioning and fascination of Mercedes-Benz genuine accessories
- Can describe them with a focus on customer benefit and use them in practice
- Know the required information portals and can use them efficiently for offer preparation and processing
- Are able to argue the product advantages compared to the competition and use them to increase revenue
- Are able to advise customers actively and with a focus on need, and in doing so support increasing customer satisfaction
