Genuine Parts & Reman Parts

After successful participation of this course, you as a learner:

• Have an overview of the current range of Mercedes-Benz genuine accessories
• Know the advantages, positioning and fascination of Mercedes-Benz genuine accessories
• Can describe them with a focus on customer benefit and use them in practice
• Know the required information portals and can use them efficiently for offer preparation and processing
• Are able to argue the product advantages compared to the competition and use them to increase revenue
• Are able to advise customers actively and with a focus on need, and in doing so support increasing customer satisfaction