Workshop Controller Development Programme Part 4

In this course you will: Discover what has worked well (in the original programme) for your peer group and discuss, Consider strategies for dealing with team members you have difficulty managing and / from whom you have a different communication style, Appreciate the differences between leadership styles and when to use them. Evaluate your current team’s capabilities in line with the changing requirements of the role, Produce a 3 month forecast for Technician worked hours, Learn and apply coaching techniques to improve Technician and Service Advisor performance and attitude, Carry out a SWOT analysis on your team and department, Practise giving constructive feedback and having ‘difficult conversations, Formulate an individual action plan for implementation.