Customer Service and Parts* Select a course V9118E-UK.TR Competence in customer contact - Phases consulting/sales discussion V0135E-UK.TR Competence in Customer Contact - Complaints – Our second chance for customer loyalty V9116V-UK.TR1 Foundation of Customer Excellence - Part 1 V9116V-UK.TR2 Customer Orientation - Part 2 V9117V-UK.TR Legal Basis in Service - Part 3 V9120V-UK.TR Professional Design of Sales & Complaints - Part 4 V0276E-UK.TR Mercedes-Benz Uptime P0255E-UK.TR Handling of warranty and goodwill cases V9131F-UK.TR Role, self & process management V9132V-UK.TR1 Service Marketing, Products & Digitisation V9133V-UK.TR Active selling in Service V0258V-UK.TR Key Figures and Workshop Processes V9134F-UK.TR C-Service Truck Final Certification S0694E-UK.TR CO2 neutral drives S0695E-UK.TR Products and services S0697E-UK.TR Charging infrastructure S0701E-UK.TR eTrucks Technology T1933E-UK.TR High-Voltage Awareness P0272E-UK.TR Product info eActros/eEconic P0260E-UK.TR Xentry WIS and XOT P0200E-UK.TR Guidelines on Theft-relevant parts V0301E-UK.TR Mercedes-Benz GenuineParts V0302E-UK.TR Mercedes-Benz Genuine Remanufactured Parts T2223E-UK.TR Parts Operations – Transportation high-voltage lithium-ion batteries P0202E-UK.TR Parts availability on retail level P0252E-UK.TR Mercedes-Benz PartsCAT V0220V-UK.TR Genuine Parts & Reman Parts V0048V-UK.TR Genuine Accessories P0192F-UK.TR Logistic Bus – DIMS / SICOS P0266F-UK.TR C-Parts Final Assessment
Technician and Workshop* Select a course X0019E-UK.TR Xentry WIS T0179E-UK.TR XENTRY Diagnosis Fundamentals T1443E-UK.TR Product Technology Maintenance and Service T2229E-UK.TR Electrical System Fundamentals T2253E-UK.TR Vehicle Inspection X2687E-UK.TR Roller Brake Test T1933E-UK.TR High-Voltage Awareness T1248E-UK.TR Overall Vehicle – Actros, Arocs and Atego Euro VI Norm X7060F-UK.TR Dealer Led Final Assessment T1931F-UK.TR Diagnosis Strategy Basics T1028V-UK.TR1 System Networking and Instrumentation T1028F-UK.TR2 System Networking and Instrumentation - Practical session T2222E-UK.TR High-Voltage Basic Qualification T2257F-UK.TR1 Diesel Engines – OM936 and OM471 T2257F-UK.TR2 Gearshift systems T1754V-UK.TR Actros and Arocs Innovations and Modifications T1709E-UK.TR Brake Systems – ESP: Vehicle Conversion and Reconfiguration T9003F-UK.TR Suspension & Active Safety Systems – Pneumatic and Electronic Brake System (EBS) T1042F-UK.TR Additional axle (ASA) and Chassis Level Control System (CLCS) P0262E-UK.TR Telematics/Fleetboard T1469V-UK.TR Fleetboard T1930E-UK.TR Basics Telematics T1470V-UK.TR Telematics T1470F-UK.TR Telematics/Fleetboard Practice T2228E-UK.TR Air Conditioning Systems T1599E-UK.TR Driving Authorisation Systems T2225E-UK.TR Driving Authorisation Systems DAS 4 – key programming T2226V-UK.TR Driving Authorisation Systems DAS 4 – key programming - practical T1598V-UK.TR1 Driving Authorisation Systems, Passive Safety Systems T1598F-UK.TR2 Driving Authorisation Systems, Passive Safety Systems Practical T0523F-UK.TR Diagnostic Technician Initial Test T1934F-UK.TR Diagnosis Strategy 2 T0943F-UK.TR Electrics – Comfort - Telematics T0942F-UK.TR Powertrain T0941F-UK.TR Chassis T0529F-UK.TR Diagnostic Technician Final Assessment M0004V-UK.TR1 Workshop Controller Development Programme Part 1 M0004V-UK.TR2 Workshop Controller Development Programme Part 2 M0004V-UK.TR3 Workshop Controller Development Programme Part 3 X2857V-UK.TR FUSO DUONIC Transmission Diagnosis X2857F-UK.TR FUSO DUONIC Transmission Diagnosis - Practical X2853V-UK.TR FUSO Canter Engine Diagnosis X2853F-UK.TR FUSO Canter Engine Diagnosis, Emission Control and AdBlue T0753F-UK.TR Diesel Engines – OM936 and OM471 Repair T1049F-UK.TR Transmission – G140, G141, G281 - Repair V0265F-UK.TR IVR Certification V0306E-UK.TR Service products V0264V-UK.TR1 S24H Program Introduction V0264F-UK.TR2 Delivering a great customer experience V0264V-UK.TR3 Leaving our customer satisfied T9004F-UK.TR eActros eEconic Product training T2238F-UK.TR FUSO High-voltage product qualification– eCanter NG 2.1* M0004V-UK.TR4 Workshop Controller Development Programme Part 4 T2224E-UK.TR Parameterisation of power take-offs and functions XMC – Basics of Parameterisation T2209F-UK.TR Parameterisation of power take-offs and functions XMC – Basic training T2210F-UK.TR Parameterisation of power take-offs and functions XMC – Expert training T9015F-UK.TR Diagnostic Technician Further Qualification
Management and Leadership* Select a course X2661F-UK.TR Presenting with Confidence X2674F-UK.TR1 Problem Solving Skills X2674V-UK.TR2 Problem Solving Skills X2614V-UK.TR Professional Negotiation X2609V-UK.TR1 Managing Conflict X2609V-UK.TR2 Managing Conflict X2683V-UK.TR Personal Resilience X2615V-UK.TR1 Professional Tendering Skills X2615V-UK.TR2 Professional Tendering Skills X2617V-UK.TR Time Management and Productivity
Management and Leadership* Select a course M0401F-UK.TR Personal Impact M0402V-UK.TR1 Leader as Coach - Part One M0402F-UK.TR2 Leader as Coach - Part Two M0403F-UK.TR Effective Delegation M0404F-UK.TR Performance Conversations X1168V-UK.TR1 Developing My Team X1168V-UK.TR2 Developing My Team X1168V-UK.TR3 Developing My Team X2627V-UK.TR1 Mentoring Skills X2627V-UK.TR2 Mentoring Skills X2627V-UK.TR3 Mentoring Skills X2627V-UK.TR4 Mentoring Skills X2627F-UK.TR Mentoring Skills X1160V-UK.TRRecruitment & Interview Skills X1160F-UK.TR Recruitment & Interview Skills