CONTACT

At Daimler Truck UK we strive to deliver the best possible customer service. Within this section you’ll find contact details to help with your enquiry. For general Mercedes-Benz enquiries please email ukenquiries@daimlertruck.com or write to: Daimler Truck UK Limited, Unit 2, G-Park, Tongwell Street, Willen, MK15 0YS For more specific enquiries please select from the below options or use our Dealer Locator to find your nearest Mercedes-Benz Trucks Dealer.

Daimler Truck UK Limited

Tongwell Street, Willen, Milton Keynes, MK15 0YS

If you’re unhappy with your vehicle or the service you’ve received, please contact your local Truck Dealer. They are best to address your issue in the first instance and will contact us directly on your behalf. If, after speaking with your local Truck Dealer, you feel that your issue remains unresolved, you can contact the Mercedes-Benz Trucks Customer Services team.

Daimler Truck Financial Services UK

Customer Operations Daimler Truck Finance Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS

08000 389 991

customerservice-DTFSUK@daimlertruck.com

In order for us to help you as quickly as possible please include the following information in your email: · Agreement number · Registration number · Chassis number You can find this information on your agreement. If you cannot find these then please provide as much other information as you can. Alternatively, you can contact your Financial Services Key Account Manager (where relevant) Our opening hours are: Monday – Friday: 8:30am – 5:00pm Or you can write to us.

Used Trucks

Daimler Truck UK Limited Wentworth Way Tankersley Barnsley South Yorkshire S75 3DH (J36 M1)

Product

Our UK Product Management, Sales Technical and Homologation team is available to assist with product and homologation queries across the entire range of Mercedes-Benz Truck and FUSO products.

Training

Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS

01226 350 000

Fleetboard

Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS

Monday to Friday 9.00am – 5.00pm

Unimog

Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS

Export

Daimler Truck UK Limited Wentworth Way Tankersley Barnsley South Yorkshire S75 3DH (J36 M1)

Technical Support for Non-Franchised Repairers

Daimler Truck UK, Unit 2, G-Park, Tongwell Street, Willen, Milton Keynes, MK15 0YS

If you wish to register for technical support, please complete the ISP Application form below and return to DTUK.technical@daimlertruck.com

ISP Application Form

You will receive a response detailing your registration number and the instructions on how to contact the Technical Support Team for guidance. Alternatively, you will receive a response outlining the reasons why your request has been declined. Registrations are only stored for one year from 1 January to 31 December. You must re-apply annually to qualify for support in that calendar year. Technical support is offered subject to the business meeting the minimum criteria set out in the registration form for each request and that the work is being undertaken: By a suitably trained and qualified technician, meeting a minimum standard (NVQ, City & Guilds, IRTEC, MBTUK training, five years’ experience) Within the Mercedes-Benz and FUSO recommended repair processes using the correct manufacturer information system. In a professional work area, appropriate for the tasks proposed. With the correct tools and equipment with which to carry out the repair in question, as recommended by correct manufacturer information system.

Dealer Locator

For specific queries please contact your local Dealer. If unsure on your local Dealer, use the locator above.